Vice President, Customer Experience
John leads the Customer Experience organization for Google Cloud responsible for developing and executing on the strategy that ensures customers adopt and realize business value from Google Cloud. This includes leading Professional Services, Training and Enablement, and Customer Support.
Prior to Google, John spent 20 years at Microsoft in numerous roles, including corporate vice president of Worldwide Customer Success, where he established a new organization to drive adoption of Microsoft's cloud services, vice president Worldwide Specialist Sales, where he led enterprise sales strategy across the full suite of enterprise cloud services, and general manager of Global Accounts with responsibility for Microsoft's top 100 enterprise customers.
John attended George Mason University in Fairfax, VA, where he earned his bachelor's degree in electrical engineering and a master's in business administration. He lives in the Seattle area with his wife Kelly and their two daughters. In his spare time, John enjoys golfing, cycling, and sports car racing.